Experiences of healthcare and administrative staff working with asylum seekers in the current polycrisis context: a qualitative study
Author(s): Léa Grosjean, Yann Sancosme, Kevin Morisod, Allison François, Rose Caitlin, Anne Jachmann, Véronique S. Grazioli, Patrick Bodenmann
Source: https://doi.org/10.1186/s12913-025-12758-x
Abstract
Healthcare and administrative staff working with asylum seekers are at risk of burnout, compassion fatigue and vicarious traumatization. Moreover, they face a series of crises, with the refugee crisis in 2015–2016, the Covid-19 pandemic, the war in Ukraine and climate change, complexifying their daily practice and increasing the number of asylum seekers. Despite this alarming context, scarce research has explored the personal experiences of healthcare and administrative staff working with asylum seekers. In response, this qualitative study aimed to explore their work-related experiences, resources and needs in the current polycrisis context in Switzerland.
Keywords: Healthcare staff, Administrative staff, Asylum seekers, Experiences, Polycrisis, Qualitative study